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Sv translation
languageko

In some cases (especially when determining the cause for crashes) Egosoft support might ask for a so called DXDiag and Vulkaninfo. This data contains detailed information about your system environment and is used to verify that drivers/hardware is compatible with the game and/or is used as a source to determine issues which only occur on specific hardware/driver combinations. The following instructions explain how to retrieve the details.

A note on privacy

Please note that while these logs are intended purely to provide technical information, they still contain information which might be considered personal (like the machine name which could include your nickname/personal name if you set your machine name as such) and/or contain unique identifiers which might allow the retrieving party of such information to connect the information with some other information of yourself (like the machine ID or simply the hardware combination in your machine which can also provide a unique footprint of yourself). While Egosoft will only use the provided information to resolve the crash issue, if you don't want to share such information with the recipient(s), make sure to filter this out before sending the data.

Retrieving the DXDiag

  1. In the start menu enter: "dxdiag" (without the quotes) and press ENTER
  2. The DirectX Diagnost Tool opens. Click on Save All Information...
  3. Save the information on your machine. That's the file you want to attach to your reply to support.

Retrieving the VulkanInfo

On Windows machines

  1. In the start menu enter: "cmd" (without the quotes) and press ENTER

  2. A command window opens. Enter:

    Code Block
    vulkaninfo > "%UserProfile%\Desktop\vulkaninfo.txt"

     and press ENTER

  3. On your desktop you'll then find a new file called: "vulkaninfo.txt". This file is what you want to attach to your reply to support.

On Linux machines

  1. Open a terminal window
  2. Make sure that vulkaninfo is installed on your system. The steps to install this differs based on the Linux distribution you are using. Usually you can install this tool by installing the vulkan-utils package (f.e. by running sudo apt install vulkan-utils).
  3. Run vulkaninfo and copy/paste the output into the mail (or redirect it to an output file as in vulkaninfo >vulkaninfo_output)

Troubleshooting empty VulkanInfo files

If the created file is empty, try running "vulkaninfo" (without the > %UserProfile%\Desktop\vulkaninfo.txt part). If this just brings up output like the following, you most likely are suffering some corruption in your Vulkan/graphics card driver installation (note that the version number can differ in your run).

To resolve this, you should reinstall (preferably do a clean installation) of your graphics card drivers. If the issue persist, please contact your vendor/manufacturer.

Sv translation
languagept

In some cases (especially when determining the cause for crashes) Egosoft support might ask for a so called DXDiag and Vulkaninfo. This data contains detailed information about your system environment and is used to verify that drivers/hardware is compatible with the game and/or is used as a source to determine issues which only occur on specific hardware/driver combinations. The following instructions explain how to retrieve the details.

A note on privacy

Please note that while these logs are intended purely to provide technical information, they still contain information which might be considered personal (like the machine name which could include your nickname/personal name if you set your machine name as such) and/or contain unique identifiers which might allow the retrieving party of such information to connect the information with some other information of yourself (like the machine ID or simply the hardware combination in your machine which can also provide a unique footprint of yourself). While Egosoft will only use the provided information to resolve the crash issue, if you don't want to share such information with the recipient(s), make sure to filter this out before sending the data.

Retrieving the DXDiag

  1. In the start menu enter: "dxdiag" (without the quotes) and press ENTER
    Image Removed
  2. The DirectX Diagnost Tool opens. Click on Save All Information...
    Image Removed
  3. Save the information on your machine. That's the file you want to attach to your reply to support.

Retrieving the VulkanInfo

On Windows machines

  • In the start menu enter: "cmd" (without the quotes) and press ENTER
    Image Removed
    • A command window opens. Enter

    Em alguns casos (especialmente ao determinar a causa das falhas), o suporte da Egosoft pode solicitar o DXDiag e o Vulkaninfo. Esses dados contêm informações detalhadas sobre o ambiente do seu sistema e são usados para verificar se os drivers/hardware são compatíveis com o jogo e/ou são usados como fonte para determinar problemas que ocorrem em combinações específicas de hardware/driver. As instruções a seguir explicam como recuperar esses detalhes.

    Uma nota sobre privacidade

    Observe que, embora esses registros sejam destinados exclusivamente a fornecer informações técnicas, eles ainda contêm informações que podem ser consideradas pessoais (como o nome da máquina que pode incluir seu apelido/nome pessoal se você definir o nome da sua máquina como tal) e/ou conter identificadores que podem permitir que a parte que está recuperando essas informações conecte as informações com outras informações suas (como o ID da máquina ou simplesmente a combinação de hardware em sua máquina, o que também pode fornecer uma uma identificação exclusiva). Embora a Egosoft use apenas as informações fornecidas para resolver o problema de quebras, se você não quiser compartilhar essas informações com o(s) destinatário(s), certifique-se de filtrar essas informações antes de enviar os dados.

    Recuperando o DXDiag

    1. No menu iniciar, digite: "dxdiag" (sem aspas) e pressione ENTER

      Image Added

    2. A Ferramenta de Diagnóstico do DirectX se abrirá. Clique em Salvar todas as Informações…

      Image Added

    3. Salve as informações na sua máquina. Esse é o arquivo que você irá anexar à sua resposta para a equipe de suporte.

    Recuperando VulkanInfo

    Em computadores com Windows

    1. No menu Iniciar, digite: "cmd" (sem as aspas) e pressione ENTER

      Image Added

    2. Uma janela de comando irá abrir. Entre:

      Code Block
      vulkaninfo > "%UserProfile%\Desktop\vulkaninfo.txt"

       and press e pressione ENTER


    3. On your desktop you'll then find a new file called

      Em sua área de trabalho, você encontrará um novo arquivo chamado: "vulkaninfo.txt".

      This file is what you want to attach to your reply to support.

    On Linux machines

    1. Open a terminal window
    2. Make sure that vulkaninfo is installed on your system. The steps to install this differs based on the Linux distribution you are using. Usually you can install this tool by installing the vulkan-utils package (f.e. by running

      Este arquivo é o arquivo que você irá anexar à sua resposta à equipe de suporte.

    Em computadores com Linux

    1. Abra a janela do Terminal

    2. Certifique-se de que o vulkaninfo esteja instalado em seu sistema. As etapas para instalá-lo diferem baseadas na distribuição Linux que você está usando. Normalmente, você pode instalar esta ferramenta instalando o pacote vulkan-utils (por exemplo, executando sudo apt install vulkan-utils).

    3. Run

      Execute vulkaninfo

      and copy/paste the output into the mail (or redirect it to an output file as in vulkaninfo >vulkaninfo

      e copie/cole a saída no email (ou redirecione-a para um arquivo de saída como em vulkaninfo > vulkaninfo_output)

    Troubleshooting

    empty

    para arquivos VulkanInfo

    filesIf the created file is empty, try running

    vazios

    Se o arquivo criado estiver vazio, tente executar "vulkaninfo" (without the sem a parte > %UserProfile%\Desktop\vulkaninfo.txt part). If this just brings up output like the following, you most likely are suffering some corruption in your Vulkan/graphics card driver installation (note that the version number can differ in your run). Se isso apenas exibir uma saída como a seguinte, você provavelmente está sofrendo alguma corrupção na instalação do driver Vulkan/placa gráfica (observe que o número da versão pode diferir em sua execução).

    To

    resolve this, you should reinstall (preferably do a clean installation) of your graphics card drivers. If the issue persist, please contact your vendor/manufacturerPara resolver isso, você deve reinstalar (de preferência fazer uma instalação limpa) os drivers da placa de vídeo. Se o problema persistir, entre em contato com o fornecedor/fabricante.

    Sv translation
    languageru

    В некоторых случаях (особенно относится к выяснению причины вылетов) в поддержке Egosoft может попросить у вас так называемые DXDiag и Vulkaninfo. Эти данные содержат детальную информацию о вашей системе и используются для проверки того, совместимы ли ваши драйверы/железо с игрой, и/или выполняют роль источника для определения проблем, которые появляются только при определённых комбинациях железа/драйверов. Нижеприведённые инструкции объясняют, как получить эти детальные данные.

    Заметка о конфиденциальности

    Пожалуйста, обратите внимание, что несмотря на то, что эти файлы предназначены только для предоставления технической информации, они всё равно содержат информацию, которая может считаться личной (например название устройства, которое может включать в себя ваш ник/имя, если вы так его назвали) и/или содержать уникальные опознавательные знаки, которые могут позволить получающей стороне такой информации связать эту информацию с какой-либо другой информацией о вас (например ID устройства или просто комбинацию железа в вашем устройстве, что также может предоставить уникальные опознавательные знаки личности). В то время, как Egosoft будет использовать предоставленную информацию только для того, чтобы решить проблему с вылетами, если вы не хотите делиться подобной информацией с получателем, отфильтруйте всё ненужное перед отправкой данных.

    Получение DXDiag

    1. В меню “пуск”, введите: "dxdiag" (без ковычек) и нажмите ENTER



    2. Откроется Инструмент Диагностики DirectX. Нажмите на Сохранить Всю Информацию…(Save All Information… )

    3. Сохраните данные на вашем устройстве. Это тот самый файл, который вам нужно будет отправить в поддержку

    Получение VulkanInfo

    На устройствах с Windows

    1. В меню “пуск” введите: "cmd" (без ковычек) и нажмите ENTER

    2. Откроется командное окно. Введите:

      Code Block
      vulkaninfo > "%UserProfile%\Desktop\vulkaninfo.txt"

      и нажмите ENTER


    3. На вашем рабочем столе вы найдёте новый файл с названием: "vulkaninfo.txt". Это тот самый файл, который вам нужно будет отправить в поддержку

    На устройствах с Linux

    1. Откройте окно терминала

    2. Убедитесь, что vulkaninfo установлен на вашей системе. Шаги установки варьируются в зависимости от того, какую сборку Linux вы используете. Обычно данный инструмент можно установить, устанавливая пакет vulkan-utils (например запуская sudo apt install vulkan-utils).

    3. Запустите vulkaninfo и скопируйте/вставьте данные в email (или перенаправьте их в другой файл вывода как в случае vulkaninfo >vulkaninfo_output)

    Что делать с пустыми VulkanInfo файлами

    Если созданный файл пуст, попробуйте запустить "vulkaninfo" (без the > %UserProfile%\Desktop\vulkaninfo.txt). Если это приводит к следующему результату, значит скорее всего у вас произошло какое-то нарушение в процессе установки драйверов Vulkan/видеокарты (обратите внимание, что номер версии может отличаться в вашем случае).

    Чтобы разрешить это, переустановите (желательно выполнить “чистую” установку) драйверы вашей видеокарты. Если проблема осталась, пожалуйста обратитесь к вашему продавцу/производителю.

     

    ...