In some cases (especially when determining the cause for crashes) Egosoft support might ask for a so called DXDiag and Vulkaninfo. This data contains detailed information about your system environment and is used to verify that drivers/hardware is compatible with the game and/or is used as a source to determine issues which only occur on specific hardware/driver combinations or things like that. The following instructions explain how to retrieve the details.

A note on privacy

Please note that while these logs are intended purely to provide technical information, they still contain information which might be considered personal (like the machine name which could include your nickname/personal name if you set your machine name as such) and/or contain unique identifiers which might allow the retrieving party of such information to connect the information with some other information of yourself (like the machine ID or simply the hardware combination in your machine which can also provide a unique footprint of yourself). If you don't want to share such information with the recipient(s), make sure to filter this out before sending the data.

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