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- In the start menu enter: "cmd" (without the quotes) and press ENTER
- A command window opens. Enter: " vulkaninfo > "%UserProfile%\Desktop\vulkaninfo.txt" (without the quotes) and press ENTER
- On your desktop you'll then find a new file called: "vulkaninfo.txt". This file is what you want to attach to your reply to support.
Troubleshooting empty VulkanInfo files
If the created file is empty, try running "vulkaninfo" (without the > %UserProfile%\Desktop\vulkaninfo.txt part). If this just brings up output like the following, you most likely are suffering some corruption in your Vulkan/graphics card driver installation (note that the version number can differ in your run).
To resolve this, you should reinstall (preferably do a clean installation) of your graphic card drivers. If the issue persist, please contact your vendor/manufacturer.