Introduction

Sometimes the game can have trouble starting up altogether. Usually this is caused by issues with the local machine rather than a bug/issue with the game.

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This page should help you solving the most common mishaps by yourself.

Exitcodes

When you try to start the game, it performs some early startup checks and if it determines some setup issues, will provide you with an popup like the following one which provides you with instructions on how to resolve the startup problem yourself:

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Startup issues without exitcodes

In very specific circumstances the game cannot reliably pre-detect error conditions before the startup failure occurs. In these cases you might not see a popup at all but only get redirected to a troubleshooting page with the descriptions on how to solve the problem. In these cases please follow the instructions on the page.

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Requesting further support

If you still end up being unable to start the game, please send a mail to prioritysupport@egosoft.com with the Subject: "Undefined startup issue" and attach the crash dump file to your mail. The file is located in the same directory as the X4.exe file resides. Make sure to pick the correct one with the timestamp encoded in the filename corresponding to the time you tried to start the game and point whether/that you didn't get redirected to another troubleshooting page and that you also didn't see a popup.

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