Retrieving the VulkanInfo

On Windows machines

In the start menu enter: "cmd" (without the quotes) and press ENTER
A command window opens. Enter:
Code Block
vulkaninfo > "%UserProfile%\Desktop\vulkaninfo.txt"
and press ENTER
On your desktop you'll then find a new file called: "vulkaninfo.txt". This file is what you want to attach to your reply to support.

Open a terminal window
Make sure that vulkaninfo is installed on your system. The steps to install this differs based on the Linux distribution you are using. Usually you can install this tool by installing the vulkan-utils package (f.e. by running sudo apt install vulkan-utils).
Run vulkaninfo and copy/paste the output into the mail (or redirect it to an output file as in vulkaninfo >vulkaninfo_output)

...