...
Step-by-step procedure to do a clean driver installation
Determine the system graphics devices
First thing to determine is the type of graphic devices installed in your system. If you don't know the graphics devices of your machine, please figure this out first, so you know which drivers you need to install in the following steps. If you contacted support and got instructed to follow these steps, the team would have told you which devices are installed on your system and which drivers you should install.
...
In there, you should see one or more tabs named Display X (where X ranges from 1 to the number of detected display devices). Laptops usually come with two devices nowadays: a dedicated graphics device and an integrated one. Make a note of the devices which will usually be an AMD, NVidia, and or Intel graphics device.
Removing current drivers and Vulkan Runtime
Remove
...
current
...
Vulkan
...
Runtime installations
After you determined the type of graphics devices you should remove any existing driver and any instance of the Vulkan runtime. Especially in cases where you might have previously installed a different graphics device (for example and AMD graphics card) which later was replaced by a graphics device of a different manufacturer (f.e. NVIDIA), you should make sure that any left over old drivers for the previous graphics device are uninstalled as well.
...
If this brings up any matching entry stating: Vulkan Run Time Libraries X.X.XX.X please uninstall each of these entries starting with the latest version. In the screenshot below you would first uninstall the version 1.0.54.0 and after it was removed uninstall 1.0.51.0.
Remove AMD graphics card drivers
Next you want to check for the graphics device drivers. For AMD drivers, enter AMD in the search window. If this brings up one or more entries, make sure to uninstall these AMD drivers. The matching entry to do this for AMD is called: AMD Software. Leave the AMD Chipset drivers alone. They are fine to leave installed w/o impacting the graphics card drivers. The same goes for the AMD Radeon Settings. These might get uninstalled by uninstalling the AMD Software entry, which is fine. If they are left behind afterwards, there's no need to explicitly uninstall them.
...
Once done, Windows might install default drivers for the AMD device. Allow this to go through. Afterwards ensure that the AMD Software entry and the Vulkan Run Time Libraries entries are gone from the Apps & features list.
Remove NVIDIA graphics card drivers
Next you would check for NVIDIA graphics card drivers by enteringNVIDIA in the search box. If this shows up entries named "NVIDIA GeForce" as shown in the following screenshot, you should uninstall the entry called "NVIDIA Geforce Experience X.XX.X.XX" first.
To uninstall GeForce Experience, select the entry (1) and click on Uninstall (2)
If that application wasn't installed on your system or after you got it removed, uninstall the NVDIIA Graphics Driver XXX.XX. Uninstalling thsi component should also implicitly remove the other components like HD AUdio Driver and PhysX System Software.
...
As pointed out above already for the AMD case, Windows might install default drivers now for the NVIDIA graphics device. Just let that process finish up and afterwards verify that the NVIDIA Graphics Driver entry in the Apps & features settings is gone.
Remove Intel graphics card drivers
If you happen to have an Intel graphics device installed, make sure to uninstall the current drivers for that device as well.