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First thing to determine is the type of graphic graphics devices installed in your system. If you don't know the graphics devices of your machine, please figure this out first, so you know which drivers you need to install in the following steps. If you contacted support and got instructed to follow these steps, the team would have told you which devices are installed on in your system and which drivers you should install.

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In there, you should see one or more tabs named Display X (where X ranges from 1 to the number of detected display devices). Laptops usually come with two devices nowadays: a dedicated graphics device and an integrated one. Make a note of the devices which will usually be an AMD, NVidiaNVIDIA, and/or an Intel graphics device.

2. Removing current drivers and Vulkan Runtime

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