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In certain cases the browser might not bring up the troubleshooting page (f.e. if you have "internet security" software installed which prevents the game from opening the link in the browser). In such cases, you can use the list linked below to bring up the detailed troubleshooting steps:

Crash Errors and Information

Startup issues without exitcodes

In very specific circumstances the game cannot reliably pre-detect error conditions before the startup failure occurs. In these cases you might not see a popup at all but only instead get redirected to a troubleshooting page with the descriptions on how to solve the problem. In these cases please follow the instructions on the page.

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Requesting further support

If you still end up being unable to start the game, please send a mail to prioritysupport@egosoft.com with the Subject: "Undefined startup issue" and attach the crash dump file to your mail. This page explains how to locate the crash dump file: * Crash Reports and Crash Dumps

Please be aware that this support channel is solely intended to resolve issues with starting up the game. If you run into any other type of problem, please use our troubleshooting section in the official forums to tackle the issue you have.