In some cases (especially when determining the cause for crashes) Egosoft support might ask for a so called DXDiag and Vulkaninfo. This data contains detailed information about your system environment and is used to verify that drivers/hardware is compatible with the game and/or is used as a source to determine issues which only occur on specific hardware/driver combinations or things like that. The following instructions explain how to retrieve the details.
...
- In the start menu enter: "cmd" (without the quotes) and press ENTER
A command window opens. Enter:
"
(without the quotes)Code Block vulkaninfo > "%UserProfile%\Desktop\vulkaninfo.txt"
and press ENTER
- On your desktop you'll then find a new file called: "vulkaninfo.txt". This file is what you want to attach to your reply to support.
Troubleshooting empty VulkanInfo files
If the created file is empty, try running "vulkaninfo" (without the > %UserProfile%\Desktop\vulkaninfo.txt part). If this just brings up output like the following, you most likely are suffering some corruption in your Vulkan/graphics card driver installation (note that the version number can differ in your run).
To resolve this, you should reinstall (preferably do a clean installation) of your graphics card drivers. If the issue persist, please contact your vendor/manufacturer.