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  1. In the start menu enter: "cmd" (without the quotes) and press ENTER

  2. A command window opens. Enter:

    "

    Code Block
    vulkaninfo > "%UserProfile%\Desktop\vulkaninfo.txt"
    (without the quotes) 
    and press ENTER

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  3. On your desktop you'll then find a new file called: "vulkaninfo.txt". This file is what you want to attach to your reply to support.
Troubleshooting empty VulkanInfo files
If the created file is empty, try running "vulkaninfo" (without the > %UserProfile%\Desktop\vulkaninfo.txt part). If this just brings up output like the following, you most likely are suffering some corruption in your Vulkan/graphics card driver installation (note that the version number can differ in your run).
Image Added
To resolve this, you should reinstall (preferably do a clean installation) of your graphics card drivers. If the issue persist, please contact your vendor/manufacturer.